At Gifford Carr, our job is to help you protect what matters most, and to be there when it matters most.
We know insurance claims can be stressful. There’s the damage, the disruption, and the financial pressure. It’s a lot. Your insurance policy is designed to get you back on track like it never happened, but sometimes the road there isn’t as smooth as it should be.
The claims process often involves more than just your broker. It can include adjusters, appraisers, contractors, and more. Everyone’s trying to help, but even with the best intentions, things can fall through the cracks.
Take one of our clients, a local food manufacturer and distributor, as an example. When one of their industrial freezers experienced a mechanical breakdown, they acted quickly. They reported the breakdown, documented the spoiled product, started repairs, and got operations moving again. We submitted the claim to their insurer right away.
Things were progressing—until they weren’t. Communication dropped off, and then a second, related loss occurred. At some point, authorization for payment was approved… but the cheque never arrived. More time passed, still no payment. Understandably, our client became frustrated.
That’s when we stepped in more actively. Our Claims Experience Manager connected with the insurer’s claims leadership. We ensured the original payment was issued, re-opened the supplementary claim, and pushed for resolution.
Thirty days later, it was done.
This is what we mean when we talk about the GC Way. It’s about stepping in, staying focused, and making sure our clients get the support they deserve.
When the right people focus on the right things, the job gets done properly.
